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Customer Service - Call Center

Wallingford, CT 06492

Posted: 01/19/2024 Employment Type: Contract Job Number: RS5258626119 Pay Rate: $20.65 / hour

Job Description

We are seeking customer-focused individuals with experience in outbound call center operations and a strong background in healthcare or medical insurance for temporary Customer Service – Call Center openings in the Wallingford area. Our client is dedicated to helping their clients navigate the complex world of insurance with ease and confidence.

Hours: Monday – Friday, 8:30am – 5pm

Training class begins soon! Don’t miss out.

Location: On-site in their Wallingford area call center

Pay: $20.65

Key Responsibilities:
  • Conduct outbound calls to customers answering questions, providing general assistance, scheduling appointments, and offering support.
  • Educate customers on benefits and assist with scheduling appointments.
  • Resolve customer issues, inquiries, and concerns effectively and professionally.
  • Maintain accurate and up-to-date customer records in the system.
  • Previous experience in a call center environment is required.
  • Strong background in healthcare or medical insurance is highly preferred.
  • Excellent verbal and written communication skills.
  • Empathetic and patient with a genuine desire to assist customers.
  • Proficient computer skills
  • Ability to work in a fast-paced, busy call center environment.
If you are passionate about providing top-notch customer service, have a background in healthcare or medical insurance, and thrive in a fast-paced call center environment, we encourage you to apply!

A.R. Mazzotta Employment Specialists is an affirmative action, equal opportunity employment agency providing job opportunities throughout Connecticut.
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